How to
Face-to-face remains our best course of action.
We bet on people.
The real value is the meeting, the dialogue, the mutual comparison.
We are proud to continue to prefer direct and personal contact as the best way to work and support. We don’t like to hide behind a monitor, who we are and how we are we like to show it in its entirety.
Collaboration and mutual exchange of know-how and experiences enrich our reality, and that of our partners and / or customers every day.
Service & Spare Parts
Our work begins by taking care of the machines and systems when they enter your company.
To best perform this task, we offer a complete package of services, such as:
• Installation and start-up of machines and systems
• Management of WP and CML original spare parts
• Scheduled maintenance contracts
• Teleservice and remote diagnostics contracts
• Upgrade and retrofit of machines, systems, software
• Training
• Repairs, overhauls, maintenance
Hotline
The Hot-line telephone service – concerns the resolution of any problem and / or requirement that can be resolved by telephone. The service is guaranteed during working hours and must be returned within four hours following the request sent by the Customer.
Teleservice
Following telephone contact, problems that cannot be solved by telephone and not concerning mechanical parts, are resolved thanks to the remote assistance with connection to the machine by one of our IT technicians.
Intervention
Following telephone contact, problems that cannot be resolved by telephone and concerning mechanical parts, are resolved thanks to the specialized intervention on site by our specialized technicians, having this type of intervention the right of priority by contract.
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